The call for contactless technology has become a priority in the hospitality industry as hotels everywhere are working to enable their staff and offer a seamless superior guest experience through advanced contactless technology.

By providing such services, hospitality operations can optimize efficiency, increase revenue and improve guest satisfaction

The guest of today prefers less shared surface contact, and wants the flexibility to order food & drink items at their own convenience using their own devices. With digital ordering, customers can view menus, select items, process their orders and pay their check on their mobile device, without involving the staff. Food and beverage items can be delivered to the guest wherever they are on property. Guests have the convenience of mobile ordering from a variety of locations, and the added security that they keep their payment option in hand throughout the process.

The property decides which food and beverage outlets to offer, and which items to sell. Hospitality organizations have the ability to manage inventory, track and receive orders, and most of all, maximize staff efficiency by limiting manual tasks so they can focus on guest service.

Additionally, through solutions like this, properties can update menu options in real-time, and make any changes as needed. Contact between guests and staff members is limited, ordering is streamlined, and speed of service improves dramatically. Many hospitality organizations are experiencing staffing shortages, and contactless payments are one helpful tool to increase staff efficiency and improve service levels. By providing a self-service option for payment, guests can use their own device, scan a QR code, review a digital copy of their bill, add gratuity, and complete their payment using a variety of digital currencies including room or membership charge. Guests experience the flexibility and comfort of interacting with the hotel staff in the way they prefer.