Hotel technology can help hotels cope with staff shortages
How to Meet Today’s Hotel Guest Expectations
21.4.2022
Contactless service at your business
20.6.2022In addition to changing the guest experience, the digital transformation has the potential to transform the role of the hospitality employee into one that is less chaotic, more fulfilling, and more appealing to job seekers.
Tourists are returning to hotels across the globe as the sun shines and COVID-19 numbers are down. But there's a problem: many hotels lack the staff to handle the number of guests they had before the pandemic started.
Hotels around the world began furloughing or laying off employees at the beginning of 2020. According to Statista, approximately 62 million jobs were lost in the hospitality and travel industry worldwide. As a result many former hospitality professionals began considering other industries that offered more consistent work or promised an easier recovery from the pandemic. And if hotelliers have learned anything during this pandemic, it's that not all of them returned.
How can hotels then overcome this problem while still maintaining the high standards that guests have come to expect? By utilizing in-room technology, hotels can address this issue without compromising the level of service that guests have come to expect. We'll discuss how technology solutions can help and why every hotelier should consider implementing them to overcome these challenges in this blog post.
Hotel technology is much more than a new shiny toy for hotel guests to be excited about.
It’s also an important part of developing a more responsive and personalized experience for guests. Modern guests expect instant answers to questions or responses to orders, bookings, or purchases.
By implementing digital hotel technology, you will be able to streamline and optimize hotel processes for both guests and staff. As mentioned before many of the former hospitality professionals have not returned to the industry and it creates a challenge. Hotelliers are pushed to hire people with no previous hospitality experience out of pure necessity. Hotel technology can help you to get your newly hired staff up to speed faster, easier and more efficiently.
We know you and your staff are chomping at the bit to get things moving again. However, is your hotel ready for the onrush of hotel guests that have been locked inside for the past 18 months?
You can expect hotel guests to spend more on room service, hotel restaurant meals, spa treatments, and activity bookings. Not only can technology help to attract and retain staff, but it can also boost sales and balance out rising labor costs. Digital order & pay solutions foster an environment of increased guest engagement. For instance, a guest sitting at a hotel bar sipping on a cocktail may wish to order an appetizer. However, with only one or two bartenders working at a time, their attention may be focused on other guests. The digital order and pay solution included in our platform allows guests to act on impulse and order as they please – and the average check size accordingly rises.
We have created a lightweight, user-friendly and modern platform called Concierge. Concierge can streamline your daily operations, improve ROI, increase customer retention, and deliver a high level of customer service. The platform is not only beneficial to administrators and support staff but also for guests – by enhancing their stay. It does not matter if you run a small bed-and-breakfast, a spa center, a chateau, boutique hotel or a restaurant, our platform is here to help you meet the ever-changing needs of hospitality.
Today, technology helps streamline and automate countless processes in hospitality.
How about a platform that can bring all your services and information to the guests fingertips, and at the same time facilitates and gives the hotel staff space for other necessary tasks?
Investing in technology is an excellent method to assist empower your people to perform their tasks effectively and to do more with less. The objective of using hotel technology is simple: save time and money by eliminating or minimizing the need for time-consuming and repetitive activities.
Streamlining the hotel's processes will allow you to run it with fewer resources, but it's important to remember that using digital technology is not a substitute for hotel staff, and once the market improves and more competent hotel staff are back on the hunt, you can enjoy even more benefits by leaving them free to focus on customer-facing service, while your new technology works behind the scenes to make it all go smoothly. As hotels work to rebuild their workforce while providing exceptional service to record numbers of visitors, innovative hospitality technology that was once considered a bonus is now essential.
We strive to keep your business lightweight and flexible, so you can focus on what really matters.
Follow our journey
How to connect with us and follow our journey? You can join our excitement through our webiste and follow our journey in Facebook, Instagram & LinkedIn. No apps or login required. Doesn’t it sound easy? We think so too!
OUR BLOG
Check our other top quality content posts on the blog.
We are here to help you
to meet the ever-changing needs of hospitality!
Hey Hotellier! We are happy to announce that we have started a pilot program just say hello to us and we will reach out to you!
