In a world where working from home, shopping for groceries online, and visiting the doctor on an iPad are commonplace, technology and digital solutions are stepping up up to meet these new needs. Hotels will find they are working with a different type of guest nowadays - a guest who has adapted to the world of digital, and will expect digital solutions from hotels in the future. This means that digital transformation of hotels is no longer an optional step. In order to keep up with the latest trends and meet the expectations of guests, it is no longer a "nice to have" but a necessity.
Digitization can be a headache when thinking about what would be the best solution for both the hotel staff, and the guest?
All technological innovations should enhance the guest experience, not cause more headaches. What could cause a headache for your guests? Well, one example could be the apps as each hotel has its own app and you need to register for each one individually to gain any benefits... How about ordering room service from the smart TV in the room that is usually turned off once you arrive? Or how about in-room pads? What if the staff forgets to charge them. New technology allows customers to decide for themselves what level of contact they want to have with staff. If desired, the contacts can be kept to a minimum if the customer so wishes. The current global situation has meant that guests often want the most contactless way possible to access services.
This is the reason we created a lightweight, user-friendly and modern platform called Concierge. Concierge can streamline your daily operations, improve ROI, increase customer retention, and deliver a high level of customer service. The platform is not only beneficial to administrators and support staff but also for guests – by enhancing their stay. It does not matter if you run a small bed-and-breakfast, a spa center, a chateau, boutique hotel or a restaurant, our platform is here to help you meet the ever-changing needs of hospitality.
How about a platform that can bring all your services and information to the guests fingertips, and at the same time facilitates and gives the hotel staff space for other necessary tasks?
Guests can order food, drink, toilet paper, and towels on their phones so your employees do not have to spend their day answering the phone. Giving your guests the option to reserve a table at the restaurant, check the menu, and even order & pay in advance also makes helps to streamline your operations. What if the guest wants to go to the gym, get a massage, or even a haircut (depending on what services your hotel has to offer)?
Where can your guest find all the necessary information to make needed reservations? How about security instructions? Where can the guest find for example fire instructions, security contact information, or the local emergency number? With Concierge you can have all this easily available and always up-to-date for your guests.
We strive to keep your business lightweight and flexible, so you can focus on what really matters.
Hey Hotellier! We are happy to announce that we have started a pilot program just say hello to us and we will reach out to you!