Story of Weny
How to Meet Today’s Hotel Guest Expectations
21.4.2022Forget calling to reception to get room service or paying for services at counters. The idea to easily order and pay by phone without apps or logins called Weny.
How did it all start?
Weny was originally an idea, we came up with while driving home from a girls’ weekend at a hotel. During our trip we found out it is not as easy as you might think to order room service or as fast to have lunch at a restaurant and pay your bill. We booked a table at a nearby restaurant but since we were already hungry, we started to look at how to order some small snacks from the hotel but did not want to call reception to make the order. Why cannot you make this order from your own mobile phone? Without calling or talking to anyone? Digitally? As we were a bit tired from our trip, ideas started to fly, and we produced many (often crazy!) ideas during the long drive back home. Based on our own experiences we knew there had to be an easier way to enjoy your food in-room and make the order digitally. Initially, it was a wild idea of two women who found themselves facing a huge problem and not understanding why it had not been solved yet? Then Mikael & Aki joined in and we knew we had a top team with both know-how and passion to turn this idea into reality! We all share the same goal and we think our platform has the potential to revolutionize hospitality experience for the guests.
We all know the digital revolution has left no stone — or bread basket — unturned.
The saying “be where your customer is” is cliché but true. A successful customer experience requires adaptation to the customer's situation and habits. From a technology perspective, the urgent challenge to hospitality industry is to create a “digital technology environment” to engage, convert and retain the guest throughout the digital customer journey at least the in the same or better than what guests already enjoy at home. No matter what industry you are in, technological convenience has altered your buyer’s expectations for every digital interaction. Weny is a cloud-based, integrated platform to grow revenue faster, streamline operations, and deliver memorable experiences for customers without any need for apps, login or complex it-skills. We strive to keep our customers' business lightweight and flexible, so they can focus on what really matters and give your guest the ultimate digital dining experience with innovative hospitality technology. By allowing guests to bypass lengthy phone calls to the reception/kitchen, where they ask questions about their order, potentially discuss nutritional content, and arrange a way to pay for their meal, you create a far more streamlined and frictionless in-room service, with minimum impact on your staff resources. Also typically, guests spend on average 20% more when ordering via mobile than with wait staff. It does not matter if you run a small bed-and-breakfast, a spa center, a chateau, boutique hotel or a restaurant, our platform is here to help you meet the ever-changing needs of hospitality.
What makes us different?
Never miss an order. Increase staff capacity and profit by letting guests order on their own. Contactless ordering and payment are no longer just a wonderful thing to have – it is a necessity. Automate guest requests and stay efficient, skip the call center and provide your guests a platform to place room requests through their own mobile phones from their rooms, whether it is the need for more towels, more toilet paper, giving feedback or making a table reservation. With our platform you can get rid some of your disconnected applications and let Weny do the heavy lifting for you. Weny is the one platform to rule them all.
Follow our journey
How to connect with us and follow our journey? You can join our excitement through our webiste and follow our journey in Facebook, Instagram & LinkedIn. No apps or login required. Doesn’t it sound easy? We think so too!
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We are here to help you
to meet the ever-changing needs of hospitality!
Hey Hotellier! We are happy to announce that we have started a pilot program just say hello to us and we will reach out to you!
